Contact
Talk to Basket Queue
Custom trips, group travel, and concierge booking by advisors who have been there.
Questions
Before the work starts
What planning fees do you charge?
Planning fees are disclosed upfront and vary by trip complexity and group size. Many hotel, cruise, and packaged tour bookings earn vendor commission, which offsets or eliminates client-facing fees. We explain the compensation structure for your specific trip before you commit.
Should I buy travel insurance?
We strongly recommend it and present options appropriate to your trip cost and health situation. We explain what each policy covers and excludes — especially for pre-existing conditions and cancel-for-any-reason provisions — because the difference matters if you need to use it. Purchase is always your decision.
Can you arrange last-minute trips?
Yes, though availability narrows significantly inside 30 days for peak season destinations. Rush fees for last-minute planning are disclosed before we begin and are not applied retroactively. We confirm whether your target destination and dates are viable before charging for the planning time.
What if something goes wrong while we are travelling?
Clients travelling on our plans have an after-hours emergency line for genuine travel crises — lost documents, medical situations, and complete itinerary breakdowns. Non-emergency questions are answered on the next business day. We track what goes wrong and use that information to improve vendor selection and contingency planning.